Courtney Ward

Contact: CourtneyAJWard@gmail.com ■ (678) 457- 0284 ■ Sandy Springs, GA

Portfolio: www.CourtneyAJWard.com  ■ LinkedIn: www.linkedin.com/in/courtney-aj-ward

PROFESSIONAL  EXPERIENCE

Ultimate Kronos Group (UKG), Atlanta, GA - February 2020 - Present
Learning Experience Designer | Change Management (September 2021 - Present)           

•       Design and develop hands-on practice exercises which simulation HCM software tasks

•       Work with and interview SMEs to determine course content

•       Program owner for 13 Train the Trainer courses which include hands-on exercises, ILT Presentations, and learner guides

Learning Management Systems Administrator (February 2020 - September 2021)           

•       Provide timely support for customers who are using the global learning management system

•       Project manage large scale training conversion efforts and support smaller rebranding initiatives 

Ernst & Young (EY), Alpharetta, GA - July 2014 -  February 2020
Transaction Advisory Services (TAS) Campus Recruiter (November 2016 – February 2020)                       

•       Developed, facilitate, & manage orientation & training programs for 500+ interns and employees

•       Staffed high volume strategy consulting positions from competitive campus markets 

IT Services Experienced Hire Recruiting Coordinator (July 2014 – November 2016)

•       Enabled an efficient, stress-free onboarding and orientation process for all new hires and transfers  

•       Solely responsible for processing almost all requisitions, new hire forms, employee transfers, and workforce management updates for the Global IT Services division

Kaiser Permanente, Atlanta, GA - August 2013 – June 2014 

Regional Onboarding Specialist, (temporary contract April 2014 – July 2014)

•       Onboarded all new Health Plan hires in the GA Region (50+ bimonthly) 

•       Guaranteed benefits eligibility & accurate salary calculations using Oracle HR information system 

Recruitment & Staffing Specialist, (temporary contract August 2013 – April 2014) 

•       Reviewed resumes, phone screened candidates, schedule interviews with hiring managers, extend employment offers 

•       Tracked candidates through pre-employment & onboarding using Taleo applicant tracking system 

Wipro Technologies, Atlanta, GA - August 2011 – August 2013 

Recruitment Coordinator (October 2012 – August 2013)                                                                         

•       Processed visa transfers for H1B, TN & E3 candidates (30+ simultaneously) 

•       Created upwards of 60 individual employment contracts weekly for all new North American hires  

SKILLS

- Articulate 360 eLearning software

- Adobe Creative Suite

- Microsoft Pilot

- Camtasia screen recorder & video editor

- Digital content creation (Google sites, canva, miro, etc.)

- Training program design, remodeling, and conversion

- Project Management

- Schoox Learning Management System

- Microsoft Office & Microsoft 360  suite (word, excel, powerpoint, sharepoint, one note, publisher)

EDUCATION

Georgia State University, Atlanta, GA    (August 2021)

      MS, Instructional Design & Technology

University of Georgia, Atlanta, GA      June 2019)

Certificate, Instructional Design & E-Learning Technology                                      

Emory University, Atlanta, GA    May 2011)

BA, Political Science & Journalism